My Hautelook Experience!

I have heard people talk about Hautelook for years now, and I have just never gotten around to ordering anything. I've had the app a few times and just end up deleting it, it was kin of forgotten among everything else in my phone.

Finally, I started paying attention to upcoming events. Beauty events in particular, of course. On August 1st, the Balm was one of the events for the day. I got excited because I love this brand, but it isn't readily available where I live, unless you order online. I decided if I'm going to order online, I might as well use the Hautelook discount!

I ordered two items and paid immediately. I believe shipping was about $6, which is pretty much the same on any website unless they offer free shipping.

Ok, so now to the part that bothers me, as of August 1st, I spend $45 for my products. Immediately, I was given an estimated delivery of August 19-23, I thought that was kind of outrageous, but who am I to complain? I put the facts out of mind and went on about my life. So that brings us to today...

Today is August 22nd, and guess what? No package! On Monday, the 19th, I received a shipping confirmation email that my products were now on their way. What was going on for 19 days? I paid for shipping, and it took you 19 days to get around to it? This just seems outrageous to me. I get it, you're busy, but isn't that what businesses are supposed to be?

I understand this is quite a rant, but it just really gets under my skin. For a website that is trying to become popular they really didnt even try to satisfy the customer, in my opinion of course.

Will I reorder? I really doubt it. If I can pay a little more, but receive great customer service I would much rather do that.

Thank you guys!

-Kady

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